The claim was denied with no explanation. They tried to show me where I was wrong, but the terms they showed me actually proved I was right. I never authorized it, and I had done nothing that would have warranted additional charges according to the terms & conditions I agreed to. Two months later they took money out of my account. I canceled my Quicken Bill Pay, and thought that was the end.
I never had those types of problems using my online banking, so I went back to their bill pay service. It was just awful, and I almost missed a bill because I didn't get the notification. I decided to give them a try, but after a month I couldn't use the service anymore.
Not only is the service and user interface horrible, but they are blatant thieves. But far worse than the bugs is the third-party Quicken Bill Pay partner (Metavante Payment Services).
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